Private Policy

Thank you for visiting this website, which is owned and operated by ZOMWAVE TECHNOLOGY.  This Privacy Policy describes the personal data handling policies of the Company including the following:

• What personal data we collect from the sites.
• How we use the data;
• With whom we may share the personal data;
• Legal basis for processing the data;
• Storage and security of your data;

Personal Data We Collect or Process

The Sites capture some information about you automatically utilizing background local storage and session storage technologies (“Cookies”) in order to improve the user experience. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of the Sites (including certain third-party services and features offered as part of our Sites). Examples of information of this type are your IP address, the browser you are using, the operating system you are using, the pages on the Sites that you visit and details of your transaction activity, such as the amount, date and time for each transaction.  When we use Cookies, we may use “session” Cookies that last until you close your browser or “persistent” cookies that last until you or your browser delete them. You may change your browser setting to decline the use of Cookies.

We use Google Analytics, a web analytics service of Google Inc. which uses cookies to identify the frequency of use of certain areas of our Sites and to identify preferences. You can deactivate Google Analytics using a browser add-on if you do not wish the analysis to take place. You can download the add-on here:  www.tools.google.com/dlpage/gaoptout.

We also collect information that you provide to us voluntarily. We collect personal information from you when you request a catalog, request a quote, open an account, place an order, respond to a survey, fill out a form, sign up to receive newsletters, advisories, announcements and invitations and contact us by phone, email or through Live Chat. To set up an account or request a catalog, we require first and last name, company name, email, business address and shipping address.  A phone number is optional. To purchase products, we will also require payment card information. To request a quote, we require your first and last name, company name and email.

If you use the Live Chat function or call us, such conversations may be recorded.

We do not knowingly collect information from users of our Sites under the age of 18 and/or their internet usage, and such persons are not authorized to use the Sites. By using the Sites, you represent that you are at least 18 years old. You also represent, by accessing or using the Sites, that you are of legal age to enter into legal agreements, or if you are not, that you have obtained your parent’s or legal guardian’s consent to accept the terms in this Privacy Policy.

How We Use the Data

We use the data we collect: 

• To process transactions. Your personal information will be used for the express purpose of delivering the purchased product or service requested;
• To improve our Sites. We continually strive to improve our Sites and their offerings based on the information and feedback we receive from you. We also collect information on website traffic patterns on a macro-scale which is not tied directly to your personal information;
• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs;
• To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time, you would like to unsubscribe from receiving future emails from any of our brands, we include detailed unsubscribe instructions at the bottom of each email.  Please note that unsubscribe requests are processed on a per-brand basis.
• To send product guides and other communications to keep you updated on our most current products and services. We may also use your address to send you occasionally new product announcements and our customer satisfaction survey, to help us know how we can improve our services and performance. You may elect to opt out of either of these uses of your mailing address by contacting us at [email protected] .
• To fulfill legal obligations we have to governmental authorities or other third parties
• For other legitimate business purposes.

With Whom We Share Personal Data

The Company is a provider of services headquartered in the United States, and as such may need to share information with internal personnel and our affiliates located in different geographic locations in order to perform our services.  We may also share your personal data to third parties (within or outside your country of residence) who perform services on our behalf, including without limitation our service providers, credit card processor, technology providers and professional advisors. 

We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Sites, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our or our affiliates’ rights or property, or the rights or property of visitors to or users of the Sites.  We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

Your information may be transferred to another company (within or outside your country of residence) in connection with a merger or in the event that our business is acquired in whole or part by another company.

We may share aggregated and de-identified information with third parties (within or outside your country of residence) for analytical, research or other similar purposes.

We may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Sites, including for any other contemplated uses of your personal data not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them. 

Grounds for Using Your Personal Data

We rely on the following legal grounds to process your personal information:

Consent. Some uses of your personal data as described in this Privacy Policy are subject to your consent, such as marketing email communications.  To withdraw your consent, please email us at [email protected] .  You may also refrain from providing, or withdraw, your consent for Cookies via your browser and mobile settings.

Performance of a Contract. We may need to collect and use your personal information to enter into a contract with you and to perform services and deliver products that you request. 

Legitimate Interests. We may use your personal information for our legitimate interests to provide our products and services and to improve our Sites and their content.  We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law. 

Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.

Storage and Protection of Your Personal Data

We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed or removes themselves through any self-service tools offered to the user. 

We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. Our Sites are equipped with Secure Sockets Layer (SSL) technology. SSL protocol is the industry-standard to enable encrypted, authenticated communications across the Internet. SSL uses public key encryption mechanisms, one of the strongest encryption methods available to protect data sent over the Internet. Customer information sent is not discernible to anyone except the recipient. Browsers that support the SSL encryption technology are called secure browsers. Online orders must be placed from a secure browser. Most current browsers are secure, such as Google Chrome, Mozilla Firefox, Internet Explorer, and Apple Safari. Your browser will automatically enter the secure mode when you make purchases. If you do not have a secure browser and would like to place orders, please contact our Sales department for assistance.

Additionally, we use Secure Sockets Layer (SSL) software, the industry-standard Internet security protocol, to secure your credit card information. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as it’s transferred over the Internet. We do not retain credit card information in our systems.

No Internet or e-mail transmission is ever fully secure or error free, however.  We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control.  Users assume the risk of security breaches and the consequences resulting from them.  Please be careful in deciding what information you send to us via email or over the Internet.